MenSol Messaging Consent & Opt-In Process
Last Updated: June 9, 2026
Overview
MenSol LLC sends transactional messages to members of registered savings circle groups via three channels: SMS (text messages), WhatsApp, and Email. WhatsApp is the primary channel, delivered through Twilio's WhatsApp Business API powered by Meta's WhatsApp Business Platform. SMS is used as a secondary channel. Email notifications are delivered through Resend (resend.com), a transactional email delivery service. All messages across all channels are strictly transactional — no marketing or promotional content is ever sent.
This page documents how members provide consent to receive messages on all three channels.
SMS opt-in is collected ONLY through the public web form at https://mensol.org/optin.html. No SMS, including opt-in requests, is ever sent to a phone number before that number has been submitted through the form.
Consent Model
SusuMoney uses a member self opt-in consent model with a single member-initiated method: the public web form. Consent is always the member's own action and is obtained before any message is sent — it is never assumed and is never collected by an administrator on the member's behalf.
Members opt in at https://mensol.org/optin.html by entering their own mobile number and checking an unchecked-by-default consent box that displays the full SMS disclosure. On submission, consent is stored with the submission timestamp, IP address, and the exact disclosure text shown to the member. Consent is never assumed from inaction and is never shared with third parties.
How Members Opt In
Members opt in through a single member-initiated method: the public web form. It requires the member's own action, and no message is sent until the member has submitted the form.
Web form (self-serve)
Members opt in themselves at https://mensol.org/optin.html by entering their own mobile number and ticking an unchecked-by-default consent box that displays the full SMS disclosure. The consent box reads:
“I agree to receive transactional SMS text messages from SusuMoney about my savings circle, including welcome confirmations, payment reminders, payment confirmations, payout notifications, and one-time PIN codes. Message frequency is 2–4 messages per month. Msg & data rates may apply. Reply STOP to opt out, HELP for help. See our Privacy Policy and Terms. Consent is not a condition of any purchase.”
On submission, consent is stored with the date, time, and IP address of the submission together with the exact disclosure text shown to the member. SMS notifications are enabled only when the consent box is checked; consent is never assumed from inaction.
Operational steps (administrative)
The following describe how a group is set up operationally. They do not collect consent — consent always comes from the member's own submission of the opt-in form above.
Group Admin Registration
A savings circle group admin contacts MenSol to set up their group at a dedicated subdomain (e.g., groupname.mensol.org). The admin is the sole operator of their group and is responsible for adding members.
Member Account Creation
The group admin creates a member account by entering the member's name, phone number, and contact details into the admin dashboard. Creating the account does not opt the member in to SMS — to receive SMS notifications, the member must self-opt-in at https://mensol.org/optin.html. WhatsApp notifications work independently. An administrator never provides SMS consent on a member's behalf.
Member Dashboard Access
Once opted in, members log in to their group subdomain to manage their account, view payment history, and see payout schedules. Notification preferences can be updated from within the dashboard.
Subscription Confirmation
SMS uses a single message: a subscription confirmation sent after the member submits the web form with the consent box checked. No SMS — including any opt-in request — is ever sent before that submission.
Opt-Out Process
Members can opt out at any time by:
- Replying STOP to any SusuMoney WhatsApp or SMS message
- Contacting [email protected]
- Logging into their dashboard and updating notification preferences
Opt-out requests are honored immediately on the respective channel. After opting out, the member will receive one final confirmation message and no further messages will be sent on that channel. Members may reply START at any time to resubscribe.
Message Types & Frequency
SusuMoney sends the following transactional message types. Each message type shows which channels deliver it:
Frequency: Message frequency varies based on the group's payment cycle. Members typically receive 2 to 4 messages per month per active channel (WhatsApp, SMS, or Email). No marketing or promotional messages are sent on any channel.
WhatsApp Platform Details
WhatsApp messages are delivered through Meta's WhatsApp Business Platform via Twilio's WhatsApp Business API.
All WhatsApp message templates are pre-approved by Meta before they can be sent to members. Only approved transactional templates are used.
Message delivery through WhatsApp is subject to Meta's WhatsApp Privacy Policy and Twilio's Privacy Policy.
MenSol LLC is not responsible for how Meta or Twilio process data on their respective platforms beyond what is required to deliver notifications.
Email Channel Details
Email notifications are delivered through Resend (resend.com), a transactional email delivery service.
All emails sent by MenSol LLC are strictly transactional. No marketing, promotional, or advertising emails are ever sent.
CAN-SPAM Compliance: MenSol LLC complies with the CAN-SPAM Act. All emails identify MenSol LLC as the sender, include opt-out instructions, and honor unsubscribe requests within 10 business days.
To unsubscribe from emails: Contact [email protected] with subject line "Unsubscribe" and your group name.
Email delivery is subject to Resend's Privacy Policy.
Compliance
All text messaging originator opt-in data and consent will not be shared with any third parties or affiliates for marketing or promotional purposes.
- MenSol LLC is a limited liability company registered in the State of Minnesota, United States.
- Mobile phone numbers are never sold, shared, or rented to third parties for marketing purposes.
- All messages are transactional only — no marketing content is ever sent.
- Message and data rates may apply depending on your carrier and plan.
- Carriers are not liable for any delayed or undelivered messages.
- Reply STOP to opt out of WhatsApp or SMS. Reply HELP for assistance.
- MenSol LLC complies with the CAN-SPAM Act for all email communications.
- Email addresses are never sold, shared, or rented to third parties for marketing purposes.
- To unsubscribe from emails: contact [email protected] with subject "Unsubscribe".
- For questions, contact [email protected].
Related Links
Privacy Policy: https://mensol.org/privacy.html
Terms of Use: https://mensol.org/terms.html
WhatsApp Privacy Policy (Meta): https://www.whatsapp.com/legal/privacy-policy
Twilio Privacy Policy: https://www.twilio.com/en-us/legal/privacy
Resend Privacy Policy: https://resend.com/legal/privacy-policy
Contact: [email protected]